Privacy

Collective Gaming respects the privacy of its customers, website visitors, community members, event participants, and other individuals who interact with Collective Gaming.

​

This Privacy Policy explains what personal information Collective Gaming may collect, how that information may be used, when it may be disclosed, and the choices individuals may have regarding their information.

​

By accessing the Collective Gaming website, creating an account, making a purchase, participating in Collective Credits, registering for an event, contacting Collective Gaming, interacting with Collective Gaming through Discord or social media, or otherwise using Collective Gaming services, you acknowledge the practices described in this Privacy Policy.

Privacy at a Glance

• Collective Gaming may collect information you provide when creating an account, checking out, joining Collective Credits, registering for events, contacting us, or using customer-support channels.

• Guest checkout is available, but transaction information is still collected as necessary to process and fulfill the order.

• Website activity may be collected through cookies, analytics tools, pixels, and similar technologies.

• Collective Gaming may send email and SMS marketing to customers who have provided appropriate consent.

• Customers can unsubscribe from promotional communications.

• Payment information may be processed through Wix Payments and other supported payment providers.

• Collective Gaming may retain Discord, social-media, website-form, and support-ticket communications when reasonably necessary.

• Security cameras may operate in and around Collective Gaming premises for safety, security, loss prevention, and related purposes.

• Collective Gaming does not knowingly seek to collect personal information online directly from children under 13 without appropriate authorization where required by law.

• Depending on applicable law, individuals may have rights to request access, correction, deletion, or other information regarding their personal data.

• Privacy inquiries and requests may be submitted through the official Collective Gaming website contact form.

​

The summary above is provided for convenience. The complete Privacy Policy below governs Collective Gaming's privacy practices.

Information You Provide to Collective Gaming

Collective Gaming may collect personal information voluntarily provided by customers and users, including:

• name;

• email address;

• telephone number;

• billing information;

• shipping or pickup information;

• account credentials;

• order information;

• purchase history;

• birthday information;

• event registration information;

• Collective Credits information;

• customer-service communications;

• product requests;

• reviews;

• messages;

• attachments; and

• other information submitted through Collective Gaming services or communication channels.

​

The information collected depends on how an individual interacts with Collective Gaming.

Customer Accounts

Customers may create an account through the Collective Gaming website.

​

Account information may include:

• login credentials;

• name and contact information;

• saved preferences;

• order history;

• loyalty-program activity; and

• other information associated with the account.

​

Customers are responsible for maintaining accurate account information and safeguarding access to their accounts.

Guest Checkout

Collective Gaming permits customers to complete purchases without creating an account.

​

Customers using guest checkout may still provide information necessary to:

• process payment;

• fulfill the transaction;

• communicate about the order;

• provide pickup services;

• prevent fraud;

• process returns or refunds; and

• maintain required transaction records.

​

Use of guest checkout does not prevent Collective Gaming from retaining transaction information when reasonably necessary for legitimate business or legal purposes.

Collective Credits and Birthday Information

Collective Gaming may collect birthdays or birth dates when voluntarily provided for:

• participation in Collective Credits;

• birthday rewards;

• age-related eligibility; or

• other customer benefits.

​

When customers participate in Collective Credits, Collective Gaming may maintain information concerning:

• XP balances;

• XP earning activity;

• redemptions;

• expiration;

• promotional rewards;

• account adjustments;

• returned purchases; and

• other loyalty-program activity.

​

Collective Credits is also subject to the separate Collective Credits Loyalty & Rewards Terms.

Purchase and Transaction Information

When a customer makes a purchase, Collective Gaming may collect or receive information regarding:

• products or services purchased;

• transaction amount;

• discounts or promotions;

• payment status;

• order number;

• pickup status;

• refunds;

• returns;

• cancellations;

• special orders;

• preorders; and

• other information associated with the transaction.

​

Transaction records may be maintained for fulfillment, customer service, fraud prevention, accounting, tax compliance, dispute resolution, and other legitimate business purposes.

Payment Processing

Payments may be processed through Wix Payments and other payment methods made available through Collective Gaming's checkout.

​

Depending on availability and configuration, payment options may include:

• major credit and debit cards;

• Apple Pay;

• Google Pay;

• PayPal;

• Affirm;

• Afterpay; and

• other supported payment methods.

​

Collective Gaming does not intend to directly store complete payment-card numbers or payment authentication credentials when those details are processed by authorized payment providers.

​

Payment information may instead be transmitted to and processed by:

• Wix Payments;

• financial institutions;

• digital-wallet providers;

• buy-now-pay-later providers; or

• other applicable payment-service providers.

​

Those providers may independently collect and process information according to their own terms and privacy practices.

Information Collected Automatically

When a person visits or uses the Collective Gaming website, certain information may be collected automatically through cookies, pixels, analytics technologies, server logs, and similar tools.

​

This information may include:

• IP address;

• browser type;

• device type;

• operating system;

• referring page or website;

• pages viewed;

• approximate geographic information derived from IP address;

• date and time of access;

• interactions with website features;

• advertising interactions; and

• other technical or usage information.

Analytics and Advertising Technologies

Collective Gaming may use analytics, advertising, and measurement technologies to:

• understand website traffic;

• evaluate how visitors use the website;

• measure advertising performance;

• improve website functionality;

• understand customer interests;

• evaluate marketing campaigns; and

• provide more relevant communications or advertisements.

​

These technologies may be operated by third-party providers.

​

Such providers may collect or receive information through cookies, pixels, device identifiers, or similar technologies according to their own privacy practices.

Cookies and Similar Technologies

Collective Gaming's website may use cookies and similar technologies for purposes including:

• essential website functionality;

• security;

• authentication;

• shopping-cart operation;

• account management;

• analytics;

• advertising;

• personalization; and

• other website features.

​

Some cookies may be necessary for the website to function properly.

​

Other cookies may support analytics, personalization, or marketing.

​

Where required by applicable law, Collective Gaming may provide options to manage nonessential cookies or other tracking technologies.

​

Users may also be able to control cookies through browser settings. Disabling certain cookies may affect website functionality.

How We Use Personal Information

Collective Gaming may use personal information to:

• process and fulfill orders;

• provide in-store pickup;

• maintain customer accounts;

• administer Collective Credits;

• issue birthday rewards;

• manage special orders and preorders;

• register customers for events;

• provide customer support;

• respond to inquiries and complaints;

• process returns and refunds;

• communicate order status;

• prevent fraud and abuse;

• maintain business records;

• improve the website and customer experience;

• understand customer preferences;

• analyze business and marketing performance;

• maintain physical and digital security;

• comply with legal obligations;

• enforce Collective Gaming policies; and

• otherwise operate and improve Collective Gaming's business and services.

​

Collective Gaming may also use information to provide information about products, events, promotions, new releases, restocks, loyalty opportunities, and other services.

Email Marketing

Collective Gaming may send promotional emails, including:

• newsletters;

• product announcements;

• new-release information;

• event information;

• restock notices;

• sales and promotions;

• loyalty communications; and

• other marketing messages.

​

Promotional email communications will be sent to individuals who have provided appropriate consent or who may otherwise lawfully receive such communications.

​

Customers may opt out using the unsubscribe method included in promotional emails or another method made available by Collective Gaming.

SMS and Text Marketing

Collective Gaming may offer promotional SMS or text-message communications.

​

Customers receiving marketing texts may opt out using instructions provided with those messages, such as replying STOP where supported.

​

Message and data rates may apply depending on the customer's mobile carrier and service plan.

​

Opting out of promotional text messages does not necessarily prevent Collective Gaming from sending nonmarketing messages necessary to administer a requested transaction or service where permitted by law.

Transactional and Service Communications

Opting out of marketing does not necessarily prevent Collective Gaming from sending communications concerning:

• orders;

• pickup;

• refunds or returns;

• accounts;

• security;

• events;

• loyalty activity;

• customer-support requests;

• policy or service notices; or

• other transactional or service-related matters.

​

These communications are separate from promotional marketing.

Discord, Social Media, and Other Communications

Customers and community members may communicate with Collective Gaming through:

• Discord;

• social-media platforms;

• website forms; and

• other communication channels made available by Collective Gaming.

​

When a person voluntarily sends a message, submits a support ticket, reports a problem, requests a product, asks a question, comments on a post, uploads an attachment, or otherwise communicates with Collective Gaming, Collective Gaming may receive and retain:

• the contents of the communication;

• usernames or account names;

• platform identifiers;

• timestamps;

• attachments; and

• other information provided through the applicable platform.

​

Information submitted through Discord or social-media services may also be collected or processed independently by the applicable platform provider according to its own terms and privacy practices.

​

Individuals should avoid submitting sensitive personal information through public social-media posts, public Discord channels, or other publicly visible areas.

Customer Support and Ticket Information

Collective Gaming may maintain records of customer-support communications, including:

• Discord tickets;

• website inquiries;

• order questions;

• reports;

• complaints;

• special-order requests;

• preorder requests; and

• related communications.

​

These records may be used to:

• resolve customer issues;

• maintain transaction history;

• document commitments or resolutions;

• prevent fraud or abuse;

• improve customer service;

• enforce policies; or

• respond to legal, insurance, or payment disputes.

​

Access to customer-support information may be limited to Collective Gaming personnel who reasonably need the information to perform their duties.

Security Cameras and Physical Premises

Collective Gaming may use security cameras and video surveillance in and around its physical premises.

​

Surveillance may be used for purposes including:

• safety;

• security;

• loss prevention;

• theft deterrence;

• fraud prevention;

• incident investigation;

• protection of customers and employees; and

• protection of property.

​

Video surveillance may capture images or video of customers, employees, visitors, vendors, event participants, and other individuals entering or using Collective Gaming premises.

​

Collective Gaming does not use security-camera footage for routine marketing purposes unless separate permission is obtained where appropriate.

​

Recordings may be reviewed or disclosed when reasonably necessary for:

• security investigations;

• insurance claims;

• fraud prevention;

• legal proceedings;

• lawful law-enforcement requests; or

• other legitimate business purposes.​

Guest Wi-Fi

Collective Gaming may provide guest Wi-Fi through a captive portal or similar system.

​

When an individual connects to or uses guest Wi-Fi, Collective Gaming or its service providers may collect device, network, connection, and other technical information, as well as information voluntarily submitted through the captive portal.

​

Information collected through guest Wi-Fi may be used to provide network access, maintain security, troubleshoot technical issues, understand general usage, and support other legitimate business purposes.

​

If the captive portal provides an opportunity to join Collective Credits or receive marketing communications, information submitted for those purposes may be used in accordance with this Privacy Policy and applicable communication preferences.

​

That is probably all CG needs added for Wi-Fi.

How We Share Personal Information

Collective Gaming may disclose personal information to service providers and business partners that perform services on its behalf or support business operations.

​

These parties may include:

• website hosting and commerce providers;

• payment processors;

• banks and financial institutions;

• analytics providers;

• advertising and marketing services;

• SMS providers;

• email providers;

• loyalty-program services;

• fraud-prevention services;

• professional advisers;

• event-management services;

• technology providers; and

• other vendors supporting Collective Gaming operations.

​

Collective Gaming may disclose information when reasonably necessary to process an order, complete a payment, provide a requested service, operate the website, communicate with customers, prevent fraud, maintain security, or perform another legitimate business function.

Legal and Business Disclosures

Collective Gaming may disclose personal information when reasonably necessary to:

• comply with applicable law;

• respond to a subpoena, court order, regulatory request, or lawful governmental request;

• enforce Collective Gaming agreements or policies;

• investigate fraud or illegal activity;

• protect the rights, property, or safety of Collective Gaming or others; or

• establish, exercise, or defend legal claims.

​

If Collective Gaming is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of ownership, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

Sale, Sharing, and Targeted Advertising

Collective Gaming does not sell personal information to advertisers for money merely because an individual shops with Collective Gaming.

​

However, certain analytics or advertising technologies may involve disclosure or sharing of information with third parties in ways that may be legally classified as:

• a sale;

• sharing;

• targeted advertising;

• cross-context behavioral advertising; or

• a similar regulated activity.

​

Where applicable law gives an individual the right to opt out of such activity, Collective Gaming will provide an appropriate mechanism as required.

Data Retention

Collective Gaming may retain personal information for as long as reasonably necessary to:

• provide services;

• maintain customer accounts;

• administer transactions;

• comply with accounting or tax requirements;

• maintain loyalty-program records;

• prevent fraud;

• resolve disputes;

• enforce agreements;

• respond to legal claims;

• satisfy regulatory requirements; or

• accomplish other legitimate business purposes.

​

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

​

Information may be deleted, anonymized, or aggregated when it is no longer reasonably necessary to retain it.

Data Security

Collective Gaming uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized:

• access;

• disclosure;

• alteration;

• destruction;

• loss; or

• misuse.

​

No website, database, network, payment system, communication service, or storage method can be guaranteed to be completely secure.

​

Collective Gaming therefore cannot guarantee absolute security.

​

Customers are responsible for safeguarding account passwords and should promptly contact Collective Gaming if they believe an account or payment method has been compromised.

Children's Privacy

Collective Gaming's website and online services are intended for a general audience and are not directed specifically to children under thirteen (13).

​

Collective Gaming does not knowingly seek to collect personal information online directly from children under thirteen without appropriate parental or legal authorization where required by law.

​

If Collective Gaming becomes aware that personal information has been collected online from a child under thirteen in circumstances requiring parental consent and appropriate consent was not obtained, Collective Gaming may take reasonable steps to delete or otherwise address that information.

​

A parent or legal guardian who believes that a child under thirteen has provided personal information to Collective Gaming without appropriate authorization may contact Collective Gaming through the official website contact form.

​

Participation by minors in physical-store activities, events, organized play, or other services may be subject to separate age, parental, supervision, or event-specific requirements.

Privacy Rights and Requests

Depending on applicable law and the individual's place of residence, a person may have rights regarding personal information.

​

These rights may include the ability to request:

• access to personal information;

• correction of inaccurate information;

• deletion of certain personal information;

• information regarding certain uses or disclosures;

• opt-out of certain regulated data-sharing or advertising activities; or

• other rights provided by applicable law.

​

Not every right applies in every jurisdiction or circumstance.

​

Collective Gaming may retain certain information despite a request when permitted or required for purposes including:

• legal compliance;

• fraud prevention;

• accounting;

• transaction records;

• dispute resolution;

• security;

• contractual obligations; or

• other legitimate purposes.

​

Collective Gaming may take reasonable steps to verify a person's identity before processing a privacy request.

​

Authorized agents may be permitted to submit requests where required by applicable law, subject to appropriate verification.

​

Privacy requests may be submitted through the official Collective Gaming website contact form.

Marketing and Tracking Choices

Customers may unsubscribe from promotional emails and text messages using the methods provided with those communications.

​

Browser settings may allow users to restrict cookies or similar tracking technologies.

​

Where Collective Gaming provides a cookie preference center or other legally required opt-out mechanism, users may use those tools to manage applicable analytics, advertising, or tracking preferences.

​

Changing marketing or cookie preferences may not affect:

• information previously collected;

• essential website functionality;

• security;

• order fulfillment;

• fraud prevention; or

• other necessary business operations.

Third-Party Websites and Services

The Collective Gaming website and communications may contain links to third-party:

• websites;

• applications;

• social-media platforms;

• payment providers; or

• other services.

​

Collective Gaming does not control the privacy practices of those third parties and is not responsible for their independent collection, use, disclosure, security, or protection of information.

​

Individuals should review the privacy policies of third-party services they choose to use.

Aggregated and De-Identified Information

Collective Gaming may create or use aggregated, statistical, or de-identified information that does not reasonably identify an individual.

​

Such information may be used for purposes including:

• business analysis;

• inventory planning;

• website improvement;

• marketing analysis;

• event planning;

• customer-experience improvement; and

• other lawful business purposes.

Related Policies

This Privacy Policy should be read together with Collective Gaming's:

• Terms of Service

• Return & Refund Policy

• Special Order & Preorder Policy

• Pickup & Order Fulfillment Policy

• Event, Player Conduct & Judging Policy

• Collective Credits Loyalty & Rewards Terms

​

Those policies may contain additional terms governing specific transactions or services.

Changes to This Privacy Policy

Collective Gaming may revise this Privacy Policy from time to time to reflect changes in:

• business practices;

• technology;

• services;

• legal requirements; or

• other circumstances.

​

The Effective Date at the top of this Privacy Policy will identify the current version.

​

Material changes may be communicated through the website or other reasonable means where required or appropriate.

Contacting Collective Gaming

Questions, concerns, requests, or inquiries regarding this Privacy Policy or Collective Gaming's handling of personal information may be submitted through the official contact form available on the Collective Gaming website.

​

Collective Gaming does not publish a general privacy email address. Customers should use the official website contact process or another designated Collective Gaming support channel when seeking privacy assistance.